Feedback

We would like to hear from you – both when something works well and when it doesn't. 

Feedback helps us improve. That is why we take it seriously. 

If you have a complaint, we will handle it properly and let you know how the case is followed up. If you have praise, we are happy to receive that too. 

How we follow up your case: 

1. We receive your feedback 
2. We assess the case 
3. You receive a confirmation 
4. We identify the cause and any actions needed 
5. We follow up and respond